IN-STORE RETURN POLICY AND PROCEDURE:
Easy Returns Are Our Style. We understand things happen, which is why BNG is dedicated to making the return process simple and easy for you. We’re all about bringing an excellent shopping experience to you from start to finish.
- Returns apply to items that arrive damaged, dried out or broken due to shipping/transit. Customer may get a replacement, store credit or refund.
- Customer allergic reactions are not covered under the return policy.
- Change of mind, customer not liking product color, etc are NOT covered by the Easy Return policy.
- Gifts purchased by a customer for others are NOT covered unless they meet the damaged, broken or dried out during transit criteria.
- Return process must be initiated within three days of purchase.
- Easy Returns DO NOT APPLY to claims that we sell fake or inauthentic products. Our products are 100% authentic and from authorised wholesalers and manufacturers.
- The return has to be of the same value as the purchase price. If an item is purchased using a coupon or during a sale, the refund/store credit amount would match the original price paid and not the full price.
- The item being returned must be unused and in original packaging.
- Any store credit vouchers issued as a return need to be used within thirty days or else the voucher/store credit becomes invalid.
- Customer must have original, authentic and valid receipt of purchase.
- Checking if an item is Halal ( حلال ) is the customer’s responsibility. BNG will not refund nor exchange items that the customer believed are halal but are not.